openhand Store Order & Shipping Policy

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At openhand Store, every order receives careful handling and close attention from the moment you check out to the moment it arrives at your door. The policies below are written to give you complete confidence in each purchase you make with us.

Order Processing

Orders submitted to openhand Store are given immediate attention and are prepared for shipment within 1–2 business days, counting Monday through Friday and excluding federal holidays. Orders received before 2:00 PM Eastern Time are generally dispatched the same business day. As soon as your package leaves our facility, we will send you a confirmation email with a unique tracking number so you can monitor its progress in real time.

Domestic Shipping (United States)

We provide multiple shipping options within the United States so you can choose the schedule that fits your needs. Delivery timelines below begin once your order has left our facility.

Method	Delivery Time	Cost
Standard Shipping	7–12 business days	$5.99 USD
Expedited Shipping	2–3 business days	$14.99 USD
Overnight Shipping	Next business day	$29.99 USD
Free Standard	7–12 business days	FREE

Delivery estimates are calculated in business days and may run longer during peak periods, such as holidays or severe weather conditions.

International Shipping

openhand Store is pleased to ship to Canada, the United Kingdom, Australia, and selected European Union countries. International orders typically arrive within 7–14 business days after dispatch. Any import duties, customs charges, or local taxes are the recipient's responsibility and are not included in the purchase price or shipping cost.

Order Tracking

We are committed to full transparency. A tracking number will be sent to your email as soon as your order is dispatched. If you do not see a tracking update within 3 business days of receiving your order confirmation, please contact our customer support team so we can assist you.

Address Changes

If your shipping address needs to be updated, please email us with your order number within 1 hour of placing your order. We will make every effort to accommodate requests received after that window, but we cannot guarantee that an address can be changed once the order has entered processing.